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See all results048515 · Application Note · Rev A · Jun 2014 · English · PDF, 2 pages, 0.5 MB
Lutron Serena Honeycomb Shades Application Note: Field Troubleshooting (048515, rev A)
Lutron's field troubleshooting guide for Serena and Sivoia QS Triathlon honeycomb shades, from no Pico response to short battery life.
Lutron 048515 Rev A (June 2014), Serena Honeycomb Shades Application Note: Field Troubleshooting. https://assets.lutron.com/a/documents/048515_honeycomb_field_troubleshoot_guide.pdf, via https://newwaykl.com/resources/lutron/honeycomb-shades/triathlon/lutron-serena-honeycomb-shades-application-note-048515/
About document 048515
Lutron document 048515, application note 515 revision A of June 2014, is the two-page troubleshooting note: problem and solution table for six faults, Pico assignment, limit setting, shade button blink codes and battery life facts.
What note 048515 covers
Lutron document 048515 has these five sections. Each link opens the PDF at that page in a new tab.
Specifications in 048515
Lutron document 048515 prints 16 values in the groups the document uses, each with the document's unit. The page link beside each group opens the PDF where the group starts.
Problem and solution
PDF page 1 of 048515, opens in a new tab- Power check
- Shade button LED green when tapped
- New battery output
- At least 1.5 V DC each
Assign a Pico Wireless Remote Control
PDF page 2 of 048515, opens in a new tab- Programming mode
- Shade button LED green
- Programming mode timeout
- 30 seconds of inactivity
Set Shade Limits
PDF page 2 of 048515, opens in a new tab- Upper limit position
- Cells just gently closed
Shade Button LED Blink Codes
PDF page 2 of 048515, opens in a new tab- Red-green-red-green-red-green over 3 seconds
- Normal power-up
- One red blink every 5 seconds
- Low batteries
- Solid red during movement
- Low batteries
- Eight fast red blinks per second for 15 seconds
- Stopped abruptly by an obstruction
- Two fast red blinks per second for 1 minute
- Upper and lower limits need setting
Battery Life Facts
PDF page 2 of 048515, opens in a new tab- D cell
- Alkaline recommended
- Lithium D cell
- Do not install; typically 3.7 V, damages the shade
- AA cell
- Lithium recommended
- Carbon zinc
- Do not install
- Rechargeable
- Not recommended; high self-discharge rate
- Mixed brands, or old with new
- Not recommended
Installation walk-through for 048515
Lutron document 048515 gives four steps, in the document's order, after the tools it lists.
The clearance, the check and the warning under a step are the document's own.
Tools
- Pico wireless remote control
Confirm the shade has power
Lutron document 048515 starts every no-response case at the shade button: tap it and look for a green LED.
A dark battery shade: check the batteries face the right way and are fresh, or fit new ones. A dark wired shade: check the plug-in supply is in a live outlet and the shade power cable is connected.
Check: The shade button LED lights green when tapped.
Assign the Pico
Tap the shade button; the LED glows green while the shade is in programming mode. Hold Close on the Pico until the shade button LED blinks and turns off, which ends programming mode.
Lutron applies re-pairing only to installations without a system.
Check: The LED blinks and goes off.
Warning: Programming mode times out after 30 seconds of inactivity.
Set the upper limit
Tap the shade button, then hold Open and Raise together until the LED blinks and stays on. Bring the shade to the upper limit you want with Raise and Lower, then hold Open.
On a Pico with its own LED, hold Open and Raise together until that LED goes off, leaving programming mode.
Check: The LED blinks and turns off: the upper limit is set.
Warning: Stop while the cells are only just closed; squeezing the fabric is not wanted.
Set the lower limit
Again tap the shade button and hold Open and Raise together until the LED blinks and stays on. Bring the shade to the lower limit you want with Raise and Lower, then hold Close.
Check: The LED blinks and turns off: the lower limit is set.
Facts Lutron states in 048515
The values Lutron document 048515 states, as published:
- No response to the Pico
- Tap the shade button: a green LED means power
- No light: check battery orientation and freshness, or the plug-in supply
- Then re-pair the Pico (non-system installations only)
- Re-seat or replace the Pico battery, or try a known-good Pico
- Slow movement or early stops
- Remove any obstruction, read the LED code and check the lift cords wind evenly. Clicking or other noises: call Technical Support
- Bottom bar not level
- Headrail mounted level
- Lift cords winding evenly
- Cord spools fully seated
- Drive shaft engaged during movement
- Short battery life
- Fit new batteries of the recommended type, each reading at least 1.5 V DC. On a second occurrence ask Technical Support for the Dead Battery Customer Questionnaire
- Programming mode
- Entered by tapping the shade button (LED green). Times out after 30 seconds of inactivity
- Upper limit position
- Cells just gently closed, the fabric not compressed
- LED blink codes
- Red-green three times over 3 seconds: normal power-up
- Red blink every 5 seconds or solid red during movement: low batteries
- Eight fast red blinks a second for 15 seconds: obstruction
- Two fast red blinks a second for 1 minute: limits need setting
- Battery types
- D cell: alkaline recommended, never lithium D (typically 3.7 V)
- AA cell: lithium recommended
- No carbon zinc, rechargeables not recommended
- Battery mixing
- Mixing brands, or old and new batteries, in one shade is not recommended. New cells drive power through old ones and can cause leakage
Questions about document 048515
The answers come from Lutron document 048515 and New Way's record of it.
What is Lutron document 048515?
Lutron's note tackles six faults: no Pico response, wrong limits, red LED, short battery life, bad movement, unlevel bottom bar.
Which revision of 048515 is current?
Rev A, dated June 2014, is the revision Lutron publishes. New Way checked it against assets.lutron.com on 16 October 2026.
Which honeycomb shades does 048515 cover?
Lutron Triathlon honeycomb shades.
Which batteries go in a Serena or Triathlon honeycomb shade?
Lutron document 048515 recommends alkaline D cells and lithium AA cells, each new battery reading at least 1.5 V DC.
Lutron bans lithium D cells (typically 3.7 V, which damages the shade) and carbon zinc cells. Rechargeables and mixed brands are not recommended.
What happens if batteries keep failing early?
Lutron document 048515 asks for new batteries of the recommended type the first time. On a second occurrence, or before any return for battery life, Lutron Technical Support supplies its Dead Battery Customer Questionnaire.
What is checked first when a honeycomb shade ignores the Pico?
Lutron document 048515 starts with power: tapping the shade button should light the LED green.
- Batteries or the plug-in supply
- Re-pair the Pico, on non-system installations only
- Re-seat or replace the Pico battery, or try a known-good Pico
What does a red shade button LED mean?
Lutron document 048515 reads a red shade button LED as low batteries, an obstruction or missing limits, by its pattern.
- Red blink every 5 seconds or solid red when moving: low batteries
- Eight fast red blinks a second for 15 seconds: obstruction stop
- Two fast red blinks a second for 1 minute: limits need setting
What should be checked when the bottom bar hangs unlevel?
Lutron document 048515 checks that the headrail is mounted level and the lift cords wind evenly.
The cord spools must sit fully in the headrail and the drive shaft stay engaged during movement. Lutron Technical Support helps with leveling beyond that.
Other Triathlon application notes
Application notes for the same Triathlon system:
| Document | Drive class | Revision | Date |
|---|---|---|---|
| 048561Serena Application Note: Optimizing Battery Life in Shades | F | Oct 2024 | |
| 048509Application Note: Procedure for Correcting Spring Pre-Tension | A | Apr 2014 | |
| 048562Sivoia QS Application Note: Alkaline Battery Screening and Diagnosis | Roller 20 to 300 | A | Jul 2015 |
| Serena Application Note: Blink Codes |
Documents used with 048515
Application notes 048561 (optimizing battery life) and 048562 (alkaline battery screening and diagnosis) are filed for the same shades. Note 509 (048509) covers roller shade spring pre-tension, 045830 the Serena honeycomb installation guide, 3684408 the Triathlon honeycomb selection guide.
| Document | Type | Revision | Date |
|---|---|---|---|
| 045830Serena Insulating Honeycomb Shade Installation Guide | Installation Guide | B | Oct 2020 |
| 3684408Honeycomb Shades Product Brochure: Shade Selection Guide | Product Brochure | C | Dec 2023 |
| 085745Serena and Architectural Honeycomb Shades Specification Submittal | Specification Submittal | F | Sep 2023 |
| 085300Serena Cable-Guided Insulating Honeycomb Shades Specification Submittal | Specification Submittal | A | May 2013 |
| 045902Serena and Architectural Honeycomb Shades Installation Guide | Installation Guide | A | Feb 2022 |
| 045836Serena and Wood Blinds Installation Guide | Installation Guide | F | Mar 2025 |
| 085752Serena Honeycomb Shades CAD Drawing: Architectural Inside Mount Battery Access, Section View | CAD Drawing | A | |
| 085751Serena Honeycomb Shades CAD Drawing: Architectural Inside Mount, Elevation View | CAD Drawing | A | |
| 085276Serena 10 Output Power Panel Power Supply (12 V) Specification Submittal | Specification Submittal | C | May 2016 |
| 085283Serena Individual Plug-In Power Supply Specification Submittal | Specification Submittal | D | Nov 2018 |
Revisions of 048515
This page always shows the revision Lutron publishes today. Lutron replaces the file in place and does not keep earlier revisions online.
| Revision | Date | Status |
|---|---|---|
| A | Jun 2014 | Current. The file on assets.lutron.com. Checked 16 Oct 2026. |
Not covered in 048515, and what to read next
Lutron document 048515 covers neither mounting nor radio channel changes, and gives no method for testing a battery stack.
Publisher and citation for document 048515
Lutron Electronics Co., Inc. publishes document 048515, Rev A, and serves it from assets.lutron.com. New Way hosts no copy and last checked the file there on 16 October 2026.
Lutron, Sivoia QS, Triathlon and Serena are trademarks of Lutron Electronics Co., Inc.
Reviewed by Edmond Hong, Technical Specialist, New Way.
Specifying Triathlon?
New Way supplies and installs Lutron Triathlon shading in Malaysia and Singapore. A New Way specifier can check your shade schedule and drawings before you submit.
The form opens with document 048515 filled in.
